Homeowners have a few warranty service obligations of their own that must be taken seriously, especially those relating to normal maintenance and care. A good overview of the homeowner’s responsibilities can be found in a booklet by the National Association of Home Builders titled, “Home Maintenance Made Easy.”
Homeowner Warranty Service Obligations – Notify Responsible Party
One responsibility often ignored by homeowners is the obligation to contact the appropriate party in a timely fashion when a warranty service situation is discovered. Even a simple warranty issue can become serious and require an expensive fix when you delay reporting it. For example, if your front door leaks a little water every time it rains because the threshold needs to be adjusted, the finished flooring and framing can quickly become damaged.
Homeowner Warranty Service Obligations – Maintenance and Care
Modular homes are strong, but they are not indestructible. Expect your home to show signs of normal wear and tear over time, and accept responsibility for fixing the inevitable results.
You will want to restore your home to as-new-as-possible condition after the first heating season, since most of the settling and drying of wood will have occurred by that point. In a typical home, completing this tune-up usually takes a day or two by someone who has carpentry, drywall, and painting skills. Some of these normal changes will reappear in subsequent years, but they should be less noticeable and easier to repair.
If your modular dealer was also your GC, it is reasonable to expect him to correct these problems before your warranty expires. It is less clear, however, who should make these corrections when the dealer and GC are separate companies. Some of the drywall and moldings will have been installed by the manufacturer, and some by the GC. You could insist that each correct what they built, but this assumes that all changes in a particular area of your home are due to the company that completed the work in the area, which is not always the case. If your home has excessive drywall cracks in a few different areas, for example, they could have been caused by the way the manufacturer built your home or by the way the GC leveled the sill plate. If there is a lot of shrinkage of the wood moldings and floors installed by the manufacturer, it could have been due to the materials used by the manufacturer or to excess moisture that entered the home during the button-up. The best course in this situation is to contract with your GC to complete all of the tune-up, regardless of who built the different parts of your home.
Your GC may balk at taking on this responsibility. Since he did not build the modules, he might fear that he is exposing himself to too big a risk. In addition, if he has no prior modular experience, he may feel unable to predict the amount of time required for the tune-up. A fair way to handle this is to agree to pay him for his actual time and materials. An alternative would be to take on the work yourself, if you have the skills.
When completing the tune-up, the GC should retape any cracks in the drywall or the tape covering the drywall. He might be tempted to cover them with compound or caulk to save time and money, but the cracks will reappear if he does. On the other hand, fine cracks in the mud covering the drywall tape can be filled with a high-quality, paintable caulk. Small, open miter joints or other small gaps between pieces of wood can be filled with wood filler or caulk; larger gaps should be corrected by removing and reinstalling the wood. Popped drywall fasteners should be driven further into the framing, when possible. Otherwise, additional fasteners should be used. A small gap between a wall and a kitchen or bath countertop should be filled with caulk.
After these corrections are completed, the reworked areas can be touched-up, ideally with paint or stain left over from the original button-up. If the GC has to buy new paint or stain, he may not be able to obtain an exact color match with the previous application.
Although you do not need to, you might want to wait until your home has finished settling and drying out before painting the walls and ceilings with custom colors. If you do not wait, you should save some matching paint to complete the tune-up. However, you may still need to paint an entire wall or ceiling in a room when you do the tune-up to avoid shadows caused by slight variations in color.
You might also want to wait until your home has finished settling and drying out before wallpapering or stenciling. Regardless of when you apply it, you will be responsible for repairing any damage to the wallpaper due to settling or drying.
For more information about modular home warranty service, see Warranty Service for a Modular Home in my book The Modular Home.